Terms of Use

GENERAL CONDITIONS

The use or contracting of the products and/or services offered in "PAPELDECOR" implies the acceptance of the following general sales conditions. Purchases made on this website are subject to current regulations. The descriptions of the products displayed on Papeldecor.es are based on the information provided by suppliers and manufacturers. The photographs of the products, descriptions, trade names, and brands are made available to customers to provide more product information.

Products and Services

The items displayed on Papeldecor.es indicate the availability and delivery time for their sale in a personalized manner. Under no circumstances will discontinued products be intentionally offered for sale. However, occasionally and for reasons beyond our control, it is possible that products for sale may have stopped being manufactured, and ongoing orders cannot be fulfilled. In such cases, the customer will be promptly informed. The partial cancellation of the order due to lack of availability does not imply the cancellation of the entire order, although the customer will always have the final decision to cancel it.

All products include the corresponding taxes (21% VAT). Shipping costs are excluded from the price and will be calculated when added to the cart. The customer agrees to pay at the time the order is placed. The initial price listed on the website for each of the offered products will be increased by the corresponding shipping costs. In any case, these fees will be communicated to the customer beforehand before finalizing the purchase itself.

Order Formalization

Once the order has been formalized, the customer has accepted the general conditions and the confirmation of the purchase process, Papeldecor.es will always send an email to the customer confirming the details of the purchase made.

Shipping Conditions

All shipments will be notified to the customer via email with the tracking number as soon as they have left our warehouse. At Papeldecor.es, all orders are insured against all risks, which means that in case of any incident, it will be replaced without additional costs.

At the time of delivery, it is very important that the customer checks the condition of the package and if any damage is detected, contacts us immediately and asks the carrier to note it on the delivery receipt.

The carrier is obligated to deliver the orders to the address indicated by the customer. However, if the delivery attempt is unsuccessful because the customer is not at the indicated address, the carrier may choose to make a second delivery attempt or deposit the package at an agreed pick-up point. In this case, the customer will be notified and will have to go to the pick-up point to collect their order within the next 7 calendar days.

Any incident due to an error with the delivery address, the absence of the customer at the time of delivery, or the package not being collected at the pick-up point could result in the package being returned to our warehouses. In this case, the customer will be responsible for the incurred costs.

Delivery Times and Shipping Costs

Delivery Times: This information will be indicated in a personalized manner for each product depending on the brand and the country to which it is to be shipped. The indicated delivery times are business days counted from the confirmation of an order and the receipt of payment. In the event of a stock break or any incident that delays this delivery time, the customer will be informed and will have the right to decide whether to accept the new delivery time or cancel their order.
Shipping Costs: Will be automatically calculated by the system when the customer completes the shipping address. For guidance, you can consult them in the following TABLE ▶.

Payment Methods

In our store PAPELDECOR, the customer has different ways to make payments securely. Below we explain the advantages and disadvantages of each of them so you can decide which one is most convenient for you.

CREDIT CARD

Fast and without commissions; with the guarantee of REDSYS and the online payment gateway of BANCO SANTANDER. Your data is encrypted through a 128-Bits SSL (Secure Sockets Layer) Secure Server.

PAYPAL

This payment method involves a commission; please check before confirming your order and giving your consent.

WIRE TRANSFER

It does not incur a commission, although it may delay the processing time of your order until we receive the payment. To expedite this time, you can send us the proof of the transfer if you wish.

Return Policy

All products for sale in our store are ordered and brought from different manufacturers "expressly by customer request" and according to the rolls that have been ordered. In this sense, unless the product is in stock, RETURNS WILL NOT BE ACCEPTED.

Returns of surplus rolls will not be accepted, nor will cancellations of orders in progress be accepted as long as the indicated delivery time for the product has not expired. The appreciation of textures, reliefs, or color tones in wallpaper can be very subjective for each customer, and even the device on which product images are viewed can influence perception. In this sense, we will not accept returns unless the product received is of a color contrary to what is indicated in the technical sheet provided by the manufacturer.

The customer will accept these conditions without reservation before confirming and formalizing their order. Failure to read our terms of use before confirming your order will not exempt you from compliance. Likewise, the customer is free to buy on other websites that accept returns and will always have the option to refuse to comply with our conditions.

Warranty of our products

PAPELDECOR acts as a distributor of the brands it represents; the products offered for sale are backed by the manufacturer's warranty, offer high quality, and have no hidden defects. The contractual warranty offered is the one specified by the supplier or manufacturer, in accordance with Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Clients. The duration of these warranties is clearly detailed in the product descriptions. The warranty does not cover deficiencies caused by negligence, accidents, improper use or handling, incorrect installation, or normal wear and tear.

Products modified or repaired by the customer are excluded from the warranty. The warranty does not apply to apparent defects and product non-conformity, for which any claim must be made by the customer within 7 days of product delivery. The warranty will lose its validity if any information or details are modified, altered, or replaced, or if the purchase receipt or delivery note from Papeldecor.es is missing.

In case of doubt, you can contact www.Papeldecor.es through the forms provided on the website to receive assistance on the steps to follow and the necessary information for submitting relevant claims.

Intellectual and industrial property

Papeldecor.es holds all rights over the displayed design content and especially the intellectual property of all the products offered on www.Papeldecor.es (photographs, images, texts, logos, designs, brands, trade names and data included on the website) are the property of www.Papeldecor.es or third parties.

Users are warned that such rights are protected by current Spanish and international legislation relating to intellectual and industrial property.

The total or partial reproduction of this website, or any of its contents, is expressly prohibited without the express written permission of Papeldecor.es. Likewise, copying, reproduction, adaptation, modification, distribution, commercialization and/or any other action that involves a violation of current Spanish regulations on intellectual and/or industrial property, as well as the use of the contents of the website.

Access and stay on the website. Our content

Papeldecor.es reserves the right to update the content whenever it deems appropriate, as well as to delete, limit, or prevent access to it, temporarily or permanently. The information contained on this website should be considered by Clients as informative and guiding, both in terms of its purpose and effects, which is why Papeldecor.es does not guarantee the accuracy of the information contained on this website and therefore assumes no responsibility for any possible damages or inconveniences to customers that may arise from inaccuracies present on the website.

Our responsibility

Papeldecor.es assumes no responsibility arising, for example but not limited to, from the use that Clients may make of the materials on this website or linked websites, whether prohibited or permitted, in violation of the intellectual and/or industrial property rights of the website content or third parties.

For any damages and losses to Clients caused by the normal or abnormal functioning of the search tools, the organization or location of content and/or access to the website, and in general for errors or problems generated in the development or implementation of technical elements that the website or a program provides to the Client.

For the content of those pages that Clients may access through links included on the website, whether authorized or not.

For the acts or omissions of third parties, regardless of whether these third parties may be contractually linked to Papeldecor.es.

For minors' access to content included on the website, which is the responsibility of their parents or guardians to exercise adequate control over the activities of children or minors under their care, or to install internet usage control tools to prevent access to unsuitable materials or content, as well as the sending of personal data without prior authorization from their parents or guardians.

Papeldecor.es will not be responsible in any case for errors or delays in accessing the website by the Client when entering their data in the order form, the slowness or impossibility of receipt by recipients of the order confirmation, or any anomaly that may arise when these incidents are due to problems on the Internet network, causes of force majeure, and any other unforeseeable contingency beyond the good faith of Papeldecor.es.

Failures or incidents that may occur in communications, deletion, or incomplete transmissions, so that the website services are not constantly operational are not guaranteed.

For errors or damages caused to the website by inefficient and bad faith use of the service by the Client.

For the non-operability or problems in the email address provided by the Client for sending the order confirmation.

In any case, Papeldecor.es undertakes to solve any problems that may arise and to offer all necessary support to the Client to achieve a quick and satisfactory solution to the incident.

Likewise, Papeldecor.es reserves the right to carry out promotional campaigns during defined temporary intervals to promote the registration of new members in its service.

Papeldecor.es reserves the right to modify the conditions of application of promotions, extend them by giving due notice, or exclude any participant from the promotion in case of detecting any anomaly, abuse, or unethical behavior in their participation.

Papeldecor.es does not guarantee the absence of errors in accessing the website, its content, or its updating, although it will make its best efforts, where appropriate, to avoid, correct, or update them.

The civil liability of Papeldecor.es for the products supplied is limited to their purchase price; the user or consumer waives any claim for liability for any other reason in case of dissatisfaction with the products purchased on this website.

Papeldecor.es is not obliged to compensate the user or third parties for the consequences of using its products, whether direct or indirect damages, accidents suffered by people, damage to machines and/or materials, damage to property other than the product, or loss of profit.

Privacy Policy

In accordance with the provisions of Article 5 of Organic Law 15/1999, of December 13, on the Protection of Personal Data (LOPD), we inform you that the data you voluntarily provide us will be incorporated into our automated file, which is duly registered with the Spanish Data Protection Agency.

All customers of Papeldecor.es have the right to access, rectify, cancel, and oppose their data. Additionally, at any time, the customer may express their desire not to receive any type of advertising. To exercise these rights, customers can contact us via email at [email protected].

Use of Cookies

The use of cookies, small data files, is necessary for the use of our website. Cookies are used to improve the service provided by Papeldecor.es but do not store any personal information related to customers; the information obtained is anonymous. If you wish, you can configure your browser to receive a notification on-screen when cookies are received and to prevent the installation of cookies on your hard drive. Please consult your browser's instructions and manuals for more information.

Nullity

In the event that any clause of these general conditions is declared null, the remaining clauses will remain in force and will be interpreted taking into account the will of the parties and the purpose of these general conditions. Papeldecor.es may not exercise some of the rights and powers conferred in this document, which will not imply the waiver of such rights unless expressly acknowledged by Papeldecor.es or the prescription of the action corresponding in each case.

Modification of Terms of Use

Papeldecor.es reserves the right to modify, at any time, the presentation, configuration of the website, price updates, as well as these General Conditions. Therefore, it is recommended that the customer carefully read them each time they access the website. In any case, the acceptance of the general conditions will be a prior and indispensable step to the acquisition of any product available through Papeldecor.es.

Applicable Law and Jurisdiction

These General Conditions are governed by Spanish law. In the event of a dispute arising from these general conditions and for the resolution of conflicts, the parties submit, at their free choice, and waiving any other jurisdiction, to the Courts and Tribunals of Seville.